WideOpen for EntTech
WideOpen helps Enterprise Technology vendors master CX at scale. We partner with clients to build a foundation of empathy insights, create customer experience strategies, and develop customer experience blueprints. We help to connect the dots – across the siloes in the organization, across the customer experience, across the ecosystem.
With deep, leadership-level experience in working with prominent technology companies, we work side by side as client partners and expert practitioners to strategically anchor and activate enterprise experience alignment efforts.
WideOpen CX Solutions for the Technology Industry
Helix™ Enterprise Technology Adoption Cycle (ETAC)
Longitudinal view of customer needs across journeys / lifecycle
With Helix™ ETAC as an advanced starting point, identify, detail, and sequence key activities across the full customer lifecycle, or prioritized lifecycle stages. Representative metadata includes goals / mindsets, roles / tasks, rational / emotional factors, touchpoints / engagement, pain points / pleasure points.
Enables teams to:
Better empathize with customers
Fill-in experience blind spots
Identify new opportunities for value delivery
Operate from a shared base of insights
Experience Visioning
Set the foundational frameworks that create alignment and focus
Build a clear and compelling CX vision aligned to customer expectations. Gain line of business level consensus and focus on most critical areas of CX impact. Align and optimize disparate CX programs and activities.
Enables teams to:
Have a shared and common focus; march in the same direction
Align cross-functional team efforts across the customer experience
Have a framework to guide investment decisions and design direction
Create a more CX-centric culture
Cross-Functional Alignment & Blueprinting
Ensure customers are always on the right trajectory
Establish clear policies and RACI to ensure appropriate level of customer ownership and coverage. Create processes that drive customer adoption and value realization.
Enables teams to:
Identify and execute high-value customer experiences
Create seamless customer handoffs
Replace functional layering, redundant coverage, and coverage gaps with a frictionless cross-functional approach