Loyalty Summit CXM

- Chicago, IL Mar 2026

University of Washington, Entrepreneurial Marketing

- Seattle, WA Dec 2025

Podcast: Amazing Business Radio with Shep Hyken

- Sep 2025

SAP annual conference

- Orlando, FL May 2025

Emotions modeling workshop

- Nashville, TN Aug 2024

SAP annual conference

- Orlanda, FL Jun 2024

AdWeek mention - new SAP global brand

- Seattle, WA Feb 2024

Service design workshops

- Los Angeles, CA Aug 2023

PowerSchool’s annual conference

- Orlando, FL Jul 2023

SAP’s annual conference

- Orlando, FL May 2023

Delta CEO Ed Bastian at Qualtrics X4

- Salt Lake City, UT Mar 2023

SAP Global Headquarters

- Walldorf, DE Feb 2023

Customer experience ethnographies

- Portland, OR Sep 2022

Attending the SHSMD conference

- Washington, DC Sep 2022

Customer experience mapping

- New York, NY Apr 2022

Ideation / refinement workshop

- Global, Sep 2020

Journey mapping workshop

- San Francisco, CA Jan 2020

Presenting at SAP Singapore’s Coffee Corner

- Singapore Dec 2019

B2B / B2C technology trends

- Singapore Dec 2019

Learning about Gen Z behaviors

- Atlanta, GA Nov 2019

Prepping for a planning workshop

- San Jose, CA May 2019

Strategic research with B2B decision makers

- San Francisco, CA Apr 2019

Persona workshops

- Chicago, IL Apr 2019

Driving digital experience strategy via usability labs

- New York, NY Mar 2019

Discussing market dynamics in Germany

- Frankfurt, Germany Feb 2019

Sharing perspectives on future trends for electromobility

- Alpharetta, GA Nov 2018

SCIP conference, discussing how CI can drive customer centricity

- Orlando, FL May 2018

SAP’s annual conference; key theme: “Customer-driven growth revolution”

- Orlando, FL Jun 2018

Guest Lecturer & Judge at NYU Stern Graduate MBA Marketing Final Project

- New York, NY, Jan 2018

Geekend Tech Conference: Emotional intelligence & customer centricity

- Savannah, GA, Feb 2018