Supercharge your customer experience efforts
Customer Experience Map Accelerator
Custom built for Enterprise Technology Companies
Start with 80% of the work already completed; customize the remaining 20% for your products, market, culture
Backed by over 1,100 enterprise technology customer interviews
246 specific tasks underpinning the six stages
Successfully leveraged by global clients
ETAC serves as a foundational starting point for myriad B2B vendor efforts, including:
Customer / CX strategy and planning
Content architecture
Relationship management
Cross-functional alignment
New experience development
Sales and marketing funnel alignment
Cultural change
ETAC is an essential cornerstone for any high performing CX organization.