Lately

Follow us as we learn, teach, share, and grow with our clients and collaborators

SAP’s annual conference; key theme: “Customer-driven growth revolution”  - Orlando, FL Jun 2018

SAP’s annual conference; key theme: “Customer-driven growth revolution”
- Orlando, FL Jun 2018

SCIP conference, discussing how CI can drive customer centricity  - Orlando, FL May 2018

SCIP conference, discussing how CI can drive customer centricity
- Orlando, FL May 2018

Geekend Tech Conference: Emotional intelligence & customer centricity  - Savannah, GA, Feb 2018

Geekend Tech Conference: Emotional intelligence & customer centricity
- Savannah, GA, Feb 2018

Guest Lecturer & Judge at NYU Stern Graduate MBA Marketing Final Project  - New York, NY, Jan 2018

Guest Lecturer & Judge at NYU Stern Graduate MBA Marketing Final Project
- New York, NY, Jan 2018

Studying what makes small and midsize companies tick  - Beijing, CN, Dec 2017

Studying what makes small and midsize companies tick
- Beijing, CN, Dec 2017

Facilitating integrated annual planning workshop  - Washington, DC, Dec 2017

Facilitating integrated annual planning workshop
- Washington, DC, Dec 2017

Understanding small and midsize company use of technology  - Frankfurt, Germany, Nov 2017

Understanding small and midsize company use of technology
- Frankfurt, Germany, Nov 2017

Celebrating Oktoberfest at BMW’s North American headquarters.  - Woodcliff Lake, NJ., Oct, 2017

Celebrating Oktoberfest at BMW’s North American headquarters.
- Woodcliff Lake, NJ., Oct, 2017

Attending the Strategy and Innovation Forum conference  - San Francisco, CA, Sep 2017

Attending the Strategy and Innovation Forum conference
- San Francisco, CA, Sep 2017

Interviewed for a podcast discussing quantitative, global research findings  - Atlanta, GA, Jun 2017

Interviewed for a podcast discussing quantitative, global research findings
- Atlanta, GA, Jun 2017

Participating in an Facebook Live interview at SAP's annual conference  - Orlando, FL, May 2017

Participating in an Facebook Live interview at SAP's annual conference
- Orlando, FL, May 2017

Teaching marketing and customer empathy at a high school entrepreneurship retreat  - Oakland, CA, Mar 2017

Teaching marketing and customer empathy at a high school entrepreneurship retreat
- Oakland, CA, Mar 2017

Marketing Master Class Guest Lecturer and Judge at the NYU STERN Graduate Marketing Final Project  - New York, NY, Mar 2017

Marketing Master Class Guest Lecturer and Judge at the NYU STERN Graduate Marketing Final Project
- New York, NY, Mar 2017

Results from a global quantitative study on hiring practices among SMB’s  - Atlanta, GA, Jan 2017

Results from a global quantitative study on hiring practices among SMB’s
- Atlanta, GA, Jan 2017

Conducting Customer Empathy workshops  - Barcelona, Spain, Jan 2017

Conducting Customer Empathy workshops
- Barcelona, Spain, Jan 2017

Taking the stage to talk customer empathy  - Frankfurt, Germany, Jan 2017

Taking the stage to talk customer empathy
- Frankfurt, Germany, Jan 2017

Prepping for customer research  - Paris, France, Dec 2016

Prepping for customer research
- Paris, France, Dec 2016

Enjoying the BMW iPerformance Launch at the LA Auto. Strategy in Action. “Charging is optional. Performance is not.”  - Los Angeles, CA, Nov 2016

Enjoying the BMW iPerformance Launch at the LA Auto. Strategy in Action. “Charging is optional. Performance is not.”
- Los Angeles, CA, Nov 2016

Attending Forrester’s CXSF conference  - San Francisco, CA, Oct 2016

Attending Forrester’s CXSF conference
- San Francisco, CA, Oct 2016

Conducting strategy alignment workshop at the Harley-Davidson Museum with teams from Marketing, Sales, Product and CRM  - Milwaukee, WI, Apr 2016

Conducting strategy alignment workshop at the Harley-Davidson Museum with teams from Marketing, Sales, Product and CRM
- Milwaukee, WI, Apr 2016

MediaPost Conference Panelist, Discussion on the Power of Business Relationships  - Washington, D.C., Oct 2016

MediaPost Conference Panelist, Discussion on the Power of Business Relationships
- Washington, D.C., Oct 2016

Delivered a pro bono marketing strategy for local court advocacy program  - San Francisco, CA, Jan 2016

Delivered a pro bono marketing strategy for local court advocacy program
- San Francisco, CA, Jan 2016

Conducting customer research, complete with coconut water  - Singapore, Nov 2015

Conducting customer research, complete with coconut water
- Singapore, Nov 2015

Watching Dreamforce keynote address on the “Internet of Customers”  - San Francisco, CA, Sep 2015

Watching Dreamforce keynote address on the “Internet of Customers”
- San Francisco, CA, Sep 2015

Learning the latest on NPS scoring frameworks at Satmetrix Net Promoter Conference  - San Diego, CA, Jun 2015

Learning the latest on NPS scoring frameworks at Satmetrix Net Promoter Conference
- San Diego, CA, Jun 2015

Mozilla dinner roundtable discussing opportunities to use content to improve customer experience  - New York, NY, May 2015

Mozilla dinner roundtable discussing opportunities to use content to improve customer experience
- New York, NY, May 2015

Attending Demandbase Marketing Innovation Summit for B2B  - San Francisco, CA, Apr 2015

Attending Demandbase Marketing Innovation Summit for B2B
- San Francisco, CA, Apr 2015

Participated in a panel discussion on the evolution of work and the impact of user-centric design, PSKF Conference  New York, NY, Mar 2013

Participated in a panel discussion on the evolution of work and the impact of user-centric design, PSKF Conference
New York, NY, Mar 2013

WideOpen family trip  - Sonoma, CA, Aug 2014

WideOpen family trip
- Sonoma, CA, Aug 2014

Customer research with technology decision makers  - Shanghai, China, Jul 2014

Customer research with technology decision makers
- Shanghai, China, Jul 2014

American Cancer Society event  - San Jose, CA, Oct 2013

American Cancer Society event
- San Jose, CA, Oct 2013

Strategy workshops  - Hollywood, CA, Nov 2013

Strategy workshops
- Hollywood, CA, Nov 2013