Helping companies
navigate the complex
but amazing world of
customer experience (CX)

 

We collaborate on the critical building blocks
of CX at scale.

We work with you hands on, delivering the combination of services that best meets your unique and specific needs; project-based or on a retained basis.

SERVICE AREAS

  • Insights / Frameworks

    • Empathy Research

    • Personas & Journeys

    • Decisions Maps

    • Comparative Analysis

  • Strategy / Planning

    • CX Maturity Assessment

    • Value Propositions

    • Integrated Plans

    • Strategic Frameworks

  • Playbooks / Blueprints

    • Pilots & POC’s

    • Action Plans & Briefs

    • Requirements

    • Business Cases

These services are applied to the following areas:

  • Engagement

    Customer relationships and experience strategies and programs, lifecycle management.

  • Innovation

    New gen / next gen offerings and business models.

  • Transformation

    Broad-based development and deployment of new practices, processes, and policies.

 

Our work spans numerous industries, with some natural clustering around two core industries:

  • Healthcare

    As healthcare delivery moves out of the hospital and closer to the patient/consumer, every system is striving to create seamlessness and value across the sum of the parts.

    More

  • Technology

    Never-ending evolutionary cycles and innovation make staying close to the customer more important than ever.

    More

Who we do this for:

We are trusted by leading organizations to help navigate a complex, rapidly evolving, customer-driven world.

A DIFFERENT KIND OF CONSULTING COMPANY

 

We formed WideOpen to be a different type of company.

  • Nimble, lean, efficient & flexible

  • Dedicated, reliable, trustworthy & responsive

  • Our agenda is your agenda

  • Only experienced senior practitioners (no B teams)

 

WideOpen is the type of company we have always wanted to work for, with the people we’ve always wanted to work with. WideOpen is the result of intersecting careers spent honing the practice of CX strategy, having worked together previously at agencies, consulting companies, and as clients and vendors. The joy of being able to do this together, on work we love, for clients we respect comes through in our work, our spirit of collaboration, our dedication to helping companies become customer-centric.

 
 
 

Lately

Follow us as we learn, teach, share, and grow with our clients and collaborators.

  • Delta CEO Ed Bastian @ Qualtrics
    Salt Lake City, UT | Mar 2023

  • SAP Global Headquarters
    Walldorf, Germany | Feb 2023

  • CX ethnographies
    Portland, OR | Sep 2022

  • Attending the SHSMD conference
    Washington, DC | Sep 2022

  • Customer experience mapping
    New York, NY | Apr 2022

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